Coronavirus (COVID-19) Customer Support

It has been a challenging time and many people continue to be affected by the coronavirus (Covid-19).

We understand that your circumstances may have changed. If you are one of our customers and your finances have been affected or you think that you may start to experience financial difficulty due to coronavirus there are a number of things we can do to help.



If you have been financially affected by coronavirus we may be able to help. Please contact us to discuss what options are available.

Call us on 08000 44 84 84. We’re open from 9am to 5pm Monday to Friday. Or email us at


Credit reference information

Any assistance we can offer will not be reported to credit reference agencies. However, there are other factors including any existing arrears which may affect your credit file or your ability to obtain credit.


Other financial commitments

If you’re worried about other credit commitments or debts, it makes sense to pay essential expenses and priority debts before any discretionary expenses or non-priority debts.

For general information on how to deal with your finances if you are affected by coronavirus, you can visit the FCA’s information page.

If you have financial concerns arising because of coronavirus, the Money Advice Service’s Navigator Tool may help. The Money Advice Service’s website contains other sources of information such as help with prioritising debts and if you think you would benefit from assistance with all of your credit commitments visit the Money Advice Service’s debt advice locator tool which will help you find sources of free and impartial debt advice.

Call us on 08000 44 84 84 to speak to us. We’re open from 9am to 5pm Monday to Friday. Or email us at